DNAGedcom FAQs and Troubleshooting
is a free 3rd party site that offers downloads of complete DNA files and data
(in text *.csv format) from FTDNA and 23andMe. It also supports GWorks, formerly
the DOS based GedComUtility (GCU), for gedcom comparisons; JWorks and KWorks
for triangulation and ICW segment comparison with your matches; the Autosomal
DNA Segment Analyzer and sponsors Autosomal DNA online classes. Their email
address is email@example.com. The website address is http://www.dnagedcom.com
If you are having trouble with DNAGedcom, please try the following steps which
may solve your problem. If you continue to have problems please contact firstname.lastname@example.org or by hitting reply to this message.
Please be sure to include your login information so we can quickly review your
I am getting blank or empty files:
1. Log in to DNAGedcom. Click on the "Members" tab, then
"View Files". If there are any downloads there they will show
as folders in the left hand column. Click on the folder you want and the
individual files will appear in the right hand column. Double click on
the file and it will download as an individual file to your computer.
2. If the files are still empty of data, please check your log in information
for the account you are trying to download. Bad passwords, incorrect user
IDs are the main reason you will receive an empty file. Go to the home
page of FTDNA or 23andMe and make sure you can log in there first, using your
user ID and password. User IDs for FTDNA will be a number (i.e. 123456 or
B1234 or N1234); user IDs for 23andMe will be an email address.
I cannot log in:
1. Remembering your DNAGedcom user ID and password is essential. You can
try to reset your password if you have forgotten it by clicking on "Reset
Your Password Here" on the Log In page. You will receive an email sent to
the associated email address for your registration with a new password. Check
your spam folder as these reset emails sometimes go there. Remember also that
your user name most likely will NOT be your email address, your FTDNA log in or
your Gedmatch kit#.
2. If this does not solve your problem, please contact us at email@example.com.
Zip file downloads:
1. The download will be in a *.zip file format. Depending on your
operating system, it may try to open it prior to saving. Please just save
it to a location you can remember. Right click on the *.zip file and
select "Extract all".
2. If you still can't open it to extract the files, you can click on the
"Members" tab, then "View Files" at DNAGedcom. If
there are any downloads there they will show as folders in the left hand
column. Click on the folder you want and the individual files will appear in
the right hand column. Double click on the file and it will download as
an individual file to your computer.
3. Gedcoms placed in the Gedcom folder
can be highlighted, right click, select download and will also be downloaded as
a zip file.
We wish we had better news for you but I
am afraid that many with Ashkenazi heritage have a difficult time in getting
their files that contain all their matches' information because they are so
large. Some time ago we had to revise our timing with the program in getting
the files in order to adhere to FTDNA protocols. The problem now being time
outs on your browser or time outs from the FTDNA servers. Also you should be
aware that spreadsheet files will only import 1.04 million lines of data. And
most Ashkenazi files are much larger than that. Many of these files can be
three times as large. It then requires an additional program (such as
CsvSplitter.exe) so you can split out that large ICW.csv file into smaller
files, sort to eliminate the smaller segments and combine into one Excel
spreadsheet that is more manageable to work with.
The only current work around is to
attempt to download your files using a minimum cM amount of 15 cMs. Anything
less usually generates files too large also. We are currently working with our
programmers to somehow try and resolve this problem. We also understand that
FTDNA has begun working on some solutions also.
Ajax and 500 server errors
while back we had to modify the FTDNA downloads to comply with FTDNA processing
of the data. This has occasionally caused “time out” issues which may show an
error while downloading. We are currently working on a fix for this. When this
happens, the files are placed in a “Building” folder under the account. It may
appear that the download failed but actually it is continuing to process in the
“Building” folder. This can also happen if you have very large files such as
those with Ashkenazi heritage. Suggestions to either prevent this or to follow
up if this happens to you:
using the Google Chrome browser as it seems to have fewer time out issues.
Do not attempt to
re-download the files when you get these errors or
move from FTDNA to the 23andme download page, you should only download one
account at a time. Wait at least 30 minutes to an hour (sometimes
longer if you have large files, we have seen the processing last 3 hours or
more). Then click on the “Members”, then “View Files”. If there are any
downloads there they will show as folders in the left hand column. Click on the
folder you want (including any “Building” folders) and the individual files
will appear in the right hand column. Double click on the file and it will
download as an individual file to your computer. Or highlight them all, then
right click and select download. If you get an error again, they have not
How do you
know when they are through? If you can download the files from the “Members”
tab, then “View Files”, they have completed. If they are still processing you
will get an error. If you get that error, come back later and try again.
Sometimes it can take several hours for the files to finish processing.
If you have
a more specific question about the ADSA and still have questions after reading the
manual http://www.dnagedcom.com/adsa/adsamanual.html.php, please contact the developer, Don
Worth, at ASupport@dnagedcom.com
Directions - http://dnaadoption.com/uploads/DNAadoption/DNAadoption_files/DNAadoption/Gworks_Directions.pdf
issues regarding GWorks should be sent to GSupport@dnagedcom.com
Check the directions to help you find any output files.
If you are searching on multiple fields, remember that if
you used a field and then removed a variable from the field you must have it
set to no filter.
If you are
searching on the given name field, or the places, be sure you use the Contains
filter. Give name equal to Mary, will not get A. Mary, Mary Ann, Mary J. The
same is true for the place field. Place search on California with an EqualTo
filter will not get things like Los Angeles, California, or California USA. The
filter must be set to Contains again in this case.
What is a
Gedcom? A Gedcom (an
acronym standing for GEnealogical Data COMmunication) is a plain text file
(with the extension *.ged) containing genealogical information about
individuals, and is used for exchanging genealogical data between different
is a free, “do-it-yourself” genomics website that allows DNA testers to upload
raw data from FTDNA, AncestryDNA, and 23andMe to compare with a large database
of data that has been voluntarily uploaded by other testers. Their email
address is Gedmatch@gmail.com. The website address is http://www.gedmatch.com
We strive to
respond to messages as soon as possible. If these tips don't help, please
resend a message to firstname.lastname@example.org with your login name and any other
pertinent information so we can strive to help you as soon as possible.
Updated August 28, 2014
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